From first call to consistent weekly cleaning — here is exactly what happens and when.
After 22 years of onboarding new church clients, we have learned that the biggest source of friction is not the cleaning itself — it is the gap between what the congregation expects and what was agreed in writing. Our process closes that gap before the first crew arrives.
You call (866) 958-8773 or submit the quote form. We ask about your facility, your schedule, and what has and has not worked with previous cleaning arrangements. This takes 10–15 minutes. We do not use a script; we take notes.
For facilities within our service area, we prefer an in-person walkthrough. For facilities where a trustee board contact cannot be available during business hours, a current floor plan and photos are sufficient. We want to see the specific challenges: the narrow aisle, the low-clearance choir loft, the kitchen hood that has not been professionally degreased in two years.
We produce a written scope of work that lists every task, every space, every product category and every frequency. You review it with your trustee board. If something is missing or wrong, we revise it — in writing — before anything is signed. The scope is the contract; nothing is added or removed verbally after the fact.
You get an assigned crew — the same people, on the same schedule. We introduce the crew lead to your facilities contact before the first clean. The crew lead's name and direct line go into the scope of work document.
The first visit is a baseline clean — we work through the scope in full and note anything that requires additional attention: stained carpet, grease buildup, worn floor finish. We flag these in writing and quote the remediation separately. We do not spring surprises on invoice day.
After the first month, we contact your facilities coordinator to confirm the schedule is working, address anything the crew noticed, and update the scope if your calendar has changed. After that, we check in quarterly or at your request.
Phone calls during business hours are answered by a person. Voicemails and email are responded to next business day. If a scheduled clean is disrupted — a crew illness, a vehicle issue — we notify you before your building opens and arrange a same-day or next-day makeup. We do not leave you to discover the problem yourself.